Micron Safety Notice

Please note that this Safety Notice has been updated to include the 70FF and 80FF.

During routine quality inspection procedures it has been discovered that a manufacturing defect may be present in the above Glow-worm Micron boilers manufactured between 25th October 2006 and 2nd May 2007. All Micron boilers are tested after manufacture, but the defect does not become apparent until installation when, in some circumstances, the gas manifold can leak gas when the boiler is running.

We are in the process of carrying out a free of charge safety inspection / modification to all of the relevant Micron boilers for which we possess installation addresses. We are seeking your help to identify further boiler installations.

Please urgently call our free helpline 0800 783 8554 (Monday - Friday, 8am - 6pm. Saturday - Sunday, 9am - 12pm) with the installation address details of any of the above Micron boiler models that have been installed since the 25th October 2006. We will then contact the user and arrange for an engineer to carry out an safety inspection / modification of the boiler free of charge.

You will be asked for the boiler type, model and installation date when you phone, so please have these to hand.

If you do not have records of exact dates, please immediately contact us anyway on the free helpline number above with the relevant installation addresses.

We have also set up an email address if you would prefer to send in relevant Micron installation address details in this manner. Please urgently email full installation addresses and installation date where available to addresses@glow-worm.co.uk.

We apologise for any inconvenience this may cause and thank you in advance for your co-operation.