Q. What’s included in my boiler breakdown cover?
A. If you suffer a breakdown of your domestic gas boiler, call-out, parts, labour and VAT are covered. Boiler breakdown covers the repair of your gas fired central heating boiler (excluding warm air and LPG heating systems). The maximum permissible output of your domestic gas fired boiler under this cover is 60kW.
Q. Are there any exclusions with boiler breakdown cover?
A. The cover is only for your gas boiler and does not include any other part of the gas central heating system. You will not be covered for problems caused by failure of the external public services to the property. The policy does not provide cover for the replacement of the boiler or any appliances. Full terms and conditions will be provided with your policy summary.
Q. Can you cover my boiler?
A. Provided your gas boiler meets the eligibility criteria, you can be covered. Boilers over 15 years old are not eligible for cover.
Q. When does my boiler breakdown cover start?
A. Your breakdown cover will commence on the expiry of your free guarantee.
Q. Who is eligible to apply?
A. All homeowners are eligible to apply, unless the property is a mobile home, bed-sit, in multiple occupancy or is used for commercial purposes, in which case the property cannot be covered. Council tenants will not need this service and private tenants are advised to check with their landlord before applying.
Q. What if I’m not satisfied with the cover?
A. In the unlikely event you are not satisfied; you can return the policy summary within 28 days to receive a full refund, providing you have not made a claim. Please note that your statutory cancellation rights are included within this 28-day period. Full details of how to make a complaint will be detailed in the terms and conditions you will receive on joining. If you wish to make a complaint prior to receiving this, please contact the Customer Relations Department on 0800 0732142. Homeserve GB Ltd are members of the Financial Ombudsman Service and the Financial Services Compensation Scheme.
Q. What do I do if there is a gas leak?
A. If you ever smell gas or detect a leak you should call Transco on their emergency telephone number 0800 111999. For more information about Carbon Monoxide gas safety call the HES Gas Safety Advice Line: 0800 300363. Remember Carbon Monoxide can kill.
Q. When will I receive my annual service?
A. You should contact us on 01773 828100 to arrange your annual service at a time convenient to you.
Q. Who provides boiler breakdown cover?
A. Boiler breakdown cover is arranged and administered for you by Homeserve GB Ltd, Cable Drive, Walsall, WS2 7BN, registered in England no. 2770612. The insurance policy is underwritten by Inter Partner Assistance, The Quadrangle, 106-118 Station Road, Redhill, Surrey, RH1 1PR, United Kingdom office, registered number FC008998. You will therefore have a contract with Homeserve GB Ltd to arrange and administer the policy on behalf of the insurer, for which the cost to you is £10.00, and a separate contract with Inter Partner Assistance. The total price you pay of £89.88 or £149.88 is unaffected by these arrangements. References to ‘boiler breakdown cover’ or ‘cover’ in all documents include the services within both contracts. Full terms and conditions are available on request.
Prices correct as of 05/05.
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