Your Glow-worm service engineer visit

Clear the Area:

For a smooth and efficient visit from the engineer, please ensure the area around your appliance is clean, clear of hazards, and accessible for the engineer.

Move items such as furniture, cleaning supplies, or boxes, that might obstruct access to the appliance.

If you have pets, ensure they are in a separate room or area away from the appliance. If anyone in the household is experiencing contagious illnesses, such as COVID-19, it is advisable to inform the engineer beforehand. You may consider rescheduling the appointment.

To maintain a safe environment, please refrain from smoking and ensure no illegal substances or excessive alcohol consumption occurs in the property leading up to the engineer’s visit. A safe environment is necessary for efficient service.

During the Visit:

Your engineer will arrive during the confirmed morning or afternoon appointment time (delays may occur due to traffic or delays outside of the engineers control).

Your engineer will carry out the appropriate testing and safety procedures based on the appointment type you have booked to ensure the appliance is operating correctly.

The time duration of the visit will be dependent on your appliance and the work required to be carried out.

After the Visit:

The engineer will advise the person at the property of any work carried out. If there are any non-warranty defects that may impact your warranty/guarantee are identified, the engineer will inform you and your installer where applicable. A supplementary notice will be issued if any safety issues have been identified.