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Energy Installation, Commissioning and Servicing

Courses are available at: All training centres Duration: 09:00 to 16:30 (with 1 hour lunch break and regular coffee breaks) Aimed at: Domestic heating and hot water installers new to Glow-worm domestic systems. Existing Glow-worm installers new to the Energy range of appliances. Tools required: General heating engineer tool kit, manometer, flue gas analyser, multimeter. This course involves: We provide a hands on approach where our experienced trainer will guide you through commissioning, syste...

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4. Energy Installation, Commissioning and Servicing

Energy Expert, Diagnostics and Fault Finding

Courses available at: All training centres Duration: 09:00 to 16:30 (with 1 hour lunch break and regular coffee breaks) Aimed at: Experienced Heating/Appliance engineers who wish to gain valuable knowledge on the Energy appliance range. Problem solving using the appliance diagnostic systems and appliance sequences. A sound knowledge of the Energy range of appliances is required. Next step training from the Commissioning and Service course. Tools required: General heating engineer tool kit, mano...

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4. Energy Expert, Diagnostics and Fault Finding

Book your boiler repair with Glow-worm

If your boiler needs a repair, you can book with us for a fixed fee.   Book here Contact an installer close to your home, or request a callback.   Select now Our boiler repair service hotline is available 7 days a week.   Get in touch For urgent help Gas Safe registered Well-trained Certified to repair and service Glow-worm boilers and controls   Find an Installer Address where the boiler is Boiler model Boiler serial number (found underneath your boiler)   Call us easicom boiler Here to he...

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2. Repairs and Servicing
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About Glow-worm

Having produced reliable heating and energy products for over 80 years, Glow-worm are the pioneers of heating solutions in the UK. Read on to find out more on all of our ground-breaking products and services. History Glow-worm is a foundation of the UK energy industry, having originally begun producing boilers back in 1934 at the Derwent Foundry in Derbyshire. For the past 80 years, our entire drive has been focussed towards offering you, our customers, reliable and highly efficient products. I...

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Fault Finding Codes

Fault finding codes for the Flexicom hx range

Fault finding codes for the Flexicom hx range Codes Description F1 Ignition fault F3 Fan unable to reach ignition speed F4 Ignition fault F5 Overheat Fault F6 Central heating flow thermistor F9 Low water pressure Sensor F10 Central return flow thermistor F11 Flow and or return thermistor fault F13 PCB memory or sensing fault F14 Gas valve control defective F15 E-bus voltage failure F22 Low water pressure or ignition temperature rise too slow F25 Circulation fault F43 Generic error F70 Software ...

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4. Subsites

Renewable Service

System Design Good designs are incredibly important if you are going to get the highest level of efficiency and pay back from a renewables system. Our expert design service is completely tailored to suit your individual site requirements. Using the latest state of the art CAD technology we provide high quality designs supported by full indemnity cover. Our expert systems technologies team will also provide planning and on site support for the most unique and challenging of renewables projects. ...

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2. Service & Support
3. Renewable Service

New Boiler - Guarantee Registration

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2. Service & Support
3. New Boiler - Warranty Registration

Fault Finding Codes

Fault finding codes for the Xtramax HE range

Fault finding codes for the Xtramax HE range Codes Description F1 Ignition fault F2 Fan F3 Fan F4 Ignition fault F5 Overheat Fault F6 Central heating flow thermistor F7 Domestic hot water thermistor F8 Tank thermistor F9 Water pressure sensor fault (please contact GW technical department for further information) F10 Central return flow thermistor F11 Main board connection fault F12 User interface connection fault F13 PCB memory or sensing fault F14 Gas valve control defective F16 Flame detectio...

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3. Fault finding codes
4. Subsites

The Mystery Trip is back!

Every Energy boiler now comes with a 7-year guarantee, straight out of the box. You can register every installation from your mobile with the Plumbing Toolbox App. Every Energy boiler helps contribute to your place on the Mystery Trip and you'll even get 30 quid for every install. Sign up to Club Energy Easy does it. The Energy boiler range is built with a high quality aluminium heat exchanger and every boiler undergoes 499 quality checks before it leaves the factory, so you can install with to...

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3. 7-year out of the box

Fault Finding Codes

Fault finding codes for the cxi range

Fault finding codes for the cxi range Codes Description F1 Ignition fault F2 Fan F3 Fan unable to reach ignition speed F4 Ignition fault F5 Overheat Fault F6 Central heating flow thermistor F7 Domestic hot water thermistor F8 Tank thermistor (N/A For this appliance) F9 Water pressure sensor fault (please contact GW technical department for further information F10 Central return flow thermistor F11 Main board connection fault F12 Connection fault between main pcb and display pcb F13 Main pcb con...

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PHEX Manchester 2018

The Glow-worm team is getting very excited about PHEX Manchester 2018 on 17th and 18th of October at Old Trafford Stadium in Manchester. On stand 65, the Glow-worm team will be showcasing the brand’s great range of boilers alongside their relevant controls with a simple and eye-catching display. The focus of the messaging at PHEX Manchester 2018 will be our fantastic guarantee offers, which now range from five to 10 years for products registered on the Glow-worm loyalty programme, Club Energy. ...

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Glow-worm Boilers - Full System Solution

Over 80 years of commitment to top quality, reliability and exceptional durability have made Glow-worm one of the UK’s leading heating manufacturers. We have built our reputation on delivering products which are straightforward, dependable and designed with you in mind. Our product range is clearly defined to meet the needs of a wide range of UK homes. With universal flueing systems, diagnostics, user controls and installation accessories, once you have installed and used one Glow-worm applianc...

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3. Boilers

VAILLANT GROUP UK LIMITED – GLOW-WORM AND WOLSELEY SOFTSHELL JACKET PROMOTION

TERMS & CONDITIONS 1. QUALIFICATION 1.1 Subject to clauses 1.2, 1.3, 1.4 and 1.5 below, Vaillant Group UK Limited trading as Glow-worm (Glow-worm) provides this Glow-worm Wolseley softshell jacket promotion (Promotion), which is open to applicants, over the age of 18 years, who are resident in mainland United Kingdom. For the avoidance of doubt, mainland United Kingdom excludes, without limitation, the Channel Islands, Isle of Man and/or Northern Ireland (Territory) (Applicant, and the term App...

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