In light of the extraordinary circumstances surrounding the Covid-19 outbreak, we understand that your local engineer may struggle to carry out their annual service checks on Vaillant or Glow-worm appliances on time. As you know the annual service validates the guarantee and without this annual service the guarantee is deemed void. Therefore all Vaillant and Glow-worm boilers registered with us with annual services due between February 2020 and June 2020 will maintain their guarantee if the ann...
- Repairs and Servicing
- Annual Servicing
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- MicraCom trip
Glow-worm is excited to announce that it has added to its customer support applications with the launch of its new spareCHECK app. Available for Android and Apple devices, the Glow-worm spareCHECK app makes it a breeze to identify spares for Glow-worm boilers wherever you are, on or offline. The app contains all of the data from the spare parts catalogue and has a host of features, including: Exploded device views Over 4,000 pictures of genuine Glow-worm spare parts Part numbers Product weights...
- About Us
- News 2018
- spareCHECK app
Products covered: Energy 12r, Energy 12s, Energy 15r, Energy 15s, Energy 18r, Energy 18s, Energy 25c, Energy 25r, Energy 25s, Energy 30c, Energy 30r, Energy 30s, Energy 35 Store, Energy 35c, Energy2 LPG To receive the benefit of the boiler guarantee extension to 10 years the following terms and conditions must be followed or any clam against the guarantee will be rejected. These terms and conditions are in addition to the Glow-worm standard terms and conditions as found on the website: www.glow...
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Your guide to the new regulations and how they affect you
First, let’s take a brief look at the changes The European Union agreed on a package of energy and climate protection measures known as the Energy-related Products (ErP) Regulation and the Energy Labelling Directive (ELD). As a result of this agreement the EU Commission has set ambitious new targets for energy and climate protection. The targets are to achieve: 20% increase in the use of renewable energies by 2020 20% cut in greenhouse gas emissions by 2020 20% cut in energy consumption by 2020...
- Service & Support
- ErP B2B
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Glow-worm offer a complete Heating Design Service to suit your individual site development requirements. Already tested and proven by many of the major national house builders, Glow-worm's comprehensive Heating Design Service ensures cost effective, efficient and high quality design solutions backed by full indemnity cover.
A heating designer is allocated to your account and then on receipt of your house type drawings, elevations and floor layouts, the designer carries out heat loss calcu...
- Service & Support
- Design Service
MiGo personal heating assistant MiGo is the smart thermostat and app specifically developed to work with Glow-worm boilers. It can control your heating and hot water from a smartphone device (available on iOS and Android) wherever you are and whenever you require it. It ticks the Boiler Plus box for smart controls, load and weather compensation. Climapro2 RF control Climapro2 is Glow-worm’s most advanced wireless programmable room thermostat. Central heating and hot water can be simply programm...
- Advice & Knowledge
- Boiler Plus
Fault finding codes for the Xtrafast 96/120E1 range
Fault finding codes for the Xtrafast 96/120E1 range Codes Description F00 No fault F02 Air flow fault F04 Ignition fault - flame detection F05 Overheating F06 Central heating thermistor/wiring fault F07 Domestic hot water thermistor/wiring fault F08 Storage vessel thermistor/wiring fault F09 System pressure sensor fault F10 Fan fault F11 Poor circulation F12 User interface fault F13 Main pcb fault F14 Central heating flow temperature > 97 degrees F15 Gas mechanism fault F20 Communication fault ...
- Service and Support
- Fault finding codes
*To proactively receive leads from homeowners through our exclusive Club Energy leads system we ask you to sign up to a specific Service Level Agreement to ensure that all leads generated by Glow-worm and passed to you through the Club Energy lead system will receive prompt follow up and high service levels from initial contact to sale. It is also necessary for you to complete your business profile and register an initial three boilers on your Club Energy account to qualify. There must be at le...
- Club Energy
Glow-worm are supporting National Health Service workers who have valid ID with 25% discount for repairs on Glow-worm boilers until further notice. To claim this offer, please call our dedicated phone line for National Health Service staff on 0330 102 8571 where you will be asked for proof of ID and address. The work itself will be carried out at the residence of the National Health Service member only & ID will need to be shown to the engineer upon arrival to the property. Full terms and condi...
- Repairs and Servicing