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The one and only Glow-worm Mystery Trip is back, giving you the chance to win two tickets on an all-expenses-paid trip of a lifetime. We can’t tell you where it is yet. But what we can tell you is that it will be one of these ten incredible destinations. Now with more ways to win than ever. More Products. That means more chances to earn points on installations and meet your personal target. Mystery Tour Prize Draw. This year as part of our Mystery Tour we’re giving you the chance to enter our p...

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Fault Finding Codes

Fault finding codes for the Ultracom₂ cxi range

Fault finding codes for the Ultracom₂ cxi range Codes Description F00 Flow heating temperature sensor fault F01 Return heating temperature sensor fault F10 Flow heating temperature sensor fault F11 Return heating temperature sensor fault F20 Overheating fault F22 Low water pressure F23 Water circulation fault F24 Water circulation fault F26 Fault in gas valve F27 Flame detection fault F28 Ignition fault F29 Loss of flame during operation F32 Incorrect air pressure F49 EBUS voltage fault F61 Fau...

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Fault Finding Codes

Fault finding codes for the Betacom c range

Fault finding codes for the Betacom c range Codes Description Temperature 30 flashing Fault on CH thermistor Temperature 40 flashing Fault on DHW thermistor Temperature 50 flashing Fault on outside sensor Temperature 60 flashing Low system pressure Temperature 70 flashing Fault on APS Temperature 80 flashing Overheat open circuit Temperature 90 flashing Flame or gas failure Faults which are not listed Rapid modulation of the burner Check that the flue seal and restrictor has been fitted (restri...

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Legal Disclaimer

Whilst every attempt is made to ensure the accuracy of information contained on this site, errors can occasionally occur. Glow-worm cannot accept any responsibility for any reliance upon such information, any omissions or any subsequent loss or damage. By providing information on this site Glow-worm is in no way recommending that any unqualified person undertake the installation, servicing or other mechanical repair of any boiler. Glow-worm reserves the right to amend, update or withdraw any in...

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Fault Finding Codes

Fault finding codes for the Xtrafast 96/120E1 range

Fault finding codes for the Xtrafast 96/120E1 range Codes Description F00 No fault F02 Air flow fault F04 Ignition fault - flame detection F05 Overheating F06 Central heating thermistor/wiring fault F07 Domestic hot water thermistor/wiring fault F08 Storage vessel thermistor/wiring fault F09 System pressure sensor fault F10 Fan fault F11 Poor circulation F12 User interface fault F13 Main pcb fault F14 Central heating flow temperature > 97 degrees F15 Gas mechanism fault F20 Communication fault ...

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We’re giving your kids the chance to win

Glow-worm are bringing joy to your kids by giving them a chance to win with Glow-worm’s short story writing competition! We know that now the kids are at home, keeping them entertained all day long is a full-time task, so we’ve got you covered. Kids will be able to join in the fun by writing a 500-word short story on the topic ‘Glow-worm’s Biggest Adventure Yet’ and submitting their entry via email to our judges before Sunday May 17th at 11:59pm. What you must do to enter: Your story must be 50...

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If you become aware of breaches of law, the Vaillant Group’s Code of Conduct or our internal rules and regulations, the persons to report such breach to can be contacted by all our employees, suppliers and customers. In addition with the BKMS whistleblower system, all our employees, suppliers and customers also have access to a tool that they can use to highlight suspicious behavior to our compliance team. This report can be made anonymously, because we understand that such matters cannot alway...

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Thank you for your interest in Training!

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About Glow-worm

Having produced reliable heating and energy products for over 80 years, Glow-worm are the pioneers of heating solutions in the UK. Read on to find out more on all of our ground-breaking products and services. History Glow-worm is a foundation of the UK energy industry, having originally begun producing boilers back in 1934 at the Derwent Foundry in Derbyshire. For the past 80 years, our entire drive has been focussed towards offering you, our customers, reliable and highly efficient products. I...

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Fault Finding Codes

Fault finding codes for the SI range

Fault finding codes for the SI range Codes Description F1 Ignition fault F2 Fan/APS F4 Ignition fault F5 Overheat Fault F6 Central heating flow thermistor F7 Domestic hot water thermistor F8 Tank thermistor (N/A For this appliance) F9 Water pressure sensor fault (please contact GW technical department for further information) F10 Central return flow thermistor F11 Main board connection fault F12 Connection fault between main pcb and display pcb F13 Main pcb connection fault F14 Central heating ...

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Boiler Plus

What is Boiler Plus? The Government is implementing a new legislation on 6th April 2018 to increase efficiency in UK homes and this is called Boiler Plus. Learn more about Boiler Plus. How will I be affected by Boiler Plus? From 6th April 2018, any new boiler installation needs to be compliant with Boiler Plus. But don't worry! There is no need to upgrade existing heating systems. Read more. How can my home comply with Boiler Plus? If you are having a new heating system installed to keep your h...

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Energy Installation, Commissioning and Servicing

Courses are available at: All training centres Duration: 09:00 to 16:30 (with 1 hour lunch break and regular coffee breaks) Aimed at: Domestic heating and hot water installers new to Glow-worm domestic systems. Existing Glow-worm installers new to the Energy range of appliances. Tools required: General heating engineer tool kit, manometer, flue gas analyser, multimeter. This course involves: We provide a hands on approach where our experienced trainer will guide you through commissioning, syste...

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VAILLANT GROUP UK LIMITED – DUAL BRANDED BOURNEMOUTH INSTALLER EVENT CREDITS

VAILLANT GROUP UK LIMITED – DUAL BRANDED BOURNEMOUTH INSTALLER EVENT CREDITS PROMOTION TERMS & CONDITIONS 1. QUALIFICATION 1.1 Subject to clauses 1.2, 1.3, 1.4 and 1.5 below, Vaillant Group UK Limited trading as Glow-worm (Glow-worm) provides this Glow-worm Bournemouth installer event credits promotion (Promotion), which is open to applicants, over the age of 18 years, who are resident in mainland United Kingdom. For the avoidance of doubt, mainland United Kingdom excludes, without limitation, ...

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Easicom is now available through your local independent merchant nationwide. Available in combi, system and regular units starting at just £499 + VAT, it's easy to find the right boiler for the job. Find your local stockist If you're not already a member of Club Energy, now's the time to get on board and start earning rewards and enjoying benefits. You can even earn 2 points towards your Mystery Trip target and credits for workwear. Sign up to Club Energy Patented condensate trap design fills i...

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