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Privacy Policy

Privacy Statement

We take the protection of your personal data very seriously. This privacy policy informs you about the processing of your personal data and this applies to you when you use this website www.glow-worm.co.uk and/or request any of the services mentioned on the website. Specific or supplementary privacy policies may apply to certain services. The website and information, products and services are owned by Vaillant Group UK Limited and are designed for use by residents of the UK, if you reside in another country you may find it useful to check our Group Head Office website at www.vaillant-group.com to find details of the services of Vaillant, Glow worm and other brands in our group in your location. When visiting www.vaillant-group.com you will be subject to the terms of the privacy policy stated on that website.

Cookie nameProviderDescriptionRetention Duration
JSESSIONIDNew RelicThe JSESSIONID cookie is used by New Relic to store a session identifier so that New Relic can monitor session counts for an application.Session
liveagent_orefSalesforce live agentThis cookie is set by LiveAgent to allow Live Chat assistance for existing customers.1 year
liveagent_vcSalesforce live agentThis cookie is set by LiveAgent to allow Live Chat assistance for existing customers.1 year
liveagent_sidSalesforce live agentLiveAgent sets this cookie to capture a unique pseudonymous ID when a user requests a chat during an active session.1 year
liveagent_ptidSalesforce live agentLiveAgent sets this cookie to link previous chats and transcripts from a single visitor.1 year
X-Salesforce-CHATSalesforce live agentThis cookie is set by LiveAgent to allow Live Chat assistance for existing customers.session
_hjSessionUser_{site_id}HotJarTracking cookie for HotJar1 year
_hjSession_{site_id}HotJarTracking cookie for HotJar30 minutes
_hjRecordingEnabledHotJarTracking cookie for HotJarSession
1P_JARGoogle AdsGoogle ad tracking30 days
SOCSGoogle AdsGoogle ad tracking30 days
CONSENTGoogle AdsGoogle ad tracking34 days
NIDGoogle AdsGoogle ad tracking6 months
AECGoogle AdsGoogle ad tracking6 months
dingATrustPilotTrustPilot Widget functionality1 year
_biz_sidTrustPilotTrustPilot Widget functionalitySession
_hjSession_398288TrustPilotTrustPilot Widget functionalitySession
_uetvidTrustPilotTrustPilot Widget functionality1 year 1 month 4 days
_hjFirstSeenTrustPilotTrustPilot Widget functionalitySession
_uetsidTrustPilotTrustPilot Widget functionality1 day
_gidTrustPilotTrustPilot Widget functionality1 day
_biz_flagsATrustPilotTrustPilot Widget functionality1 year
_biz_nATrustPilotTrustPilot Widget functionality1 year
OptanonConsentTrustPilotTrustPilot Widget functionality1 year
_hjSessionUser_398288TrustPilotTrustPilot Widget functionality1 year
_biz_uidTrustPilotTrustPilot Widget functionality1 year
OptanonAlertBoxClosedTrustPilotTrustPilot Widget functionality1 year
_gaTrustPilotTrustPilot Widget functionality1 year 1 month 4 days
ajs_anonymous_idTrustPilotTrustPilot Widget functionality1 year
_hjAbsoluteSessionInProgressTrustPilotTrustPilot Widget functionality1 year
_gcl_auTrustPilotTrustPilot Widget functionality4 months
_fbpTrustPilotTrustPilot Widget functionality4 months
__aucTrustPilotTrustPilot Widget functionality1 year 1 day
__ascTrustPilotTrustPilot Widget functionalitySession