TERMS AND CONDITIONS (the "Conditions")

1. Qualification

1.1 Subject to the remainder of clause 1.2, 1.3, 2.1 and 2.2 below, Vaillant Group UK Limited a company incorporated in England and Wales with company number 0294316, whose registered office is at Nottingham Road, Belper, DE56 1JT, United Kingdom ("Glow-worm") provides this Glow-worm Mystery Tour competition ("Competition"), which is open to applicants, over the age of 18 years, who are resident in mainland United Kingdom. For the avoidance of doubt, mainland United Kingdom excludes, without limitation, Northern Ireland, the Channel Islands and Isle of Man ("Territory") ("Applicant", and the term "Applicants" shall be interpreted accordingly).

1.2 The Competition is not open to any Applicant who is, at any time during the period indicated in clause 1.3 below, an employee of:

(a) Vaillant Group UK Limited; or

(b) any other member of Vaillant's group of companies; or

(c) any marketing services agency, handling house or other company involved directly with the administration of the Competition,

or any member of any of such employees’ households.

1.3 The Competition begins at 12.01 GMT on the 5 September 2022 and expires at 23.59 GMT on 2 December 2022 ("Period"), unless such Period is extended or terminated by Glow-worm at any time.

2. The Competition

2.1 To qualify for the Competition, the Applicant must, in the Territory and during the Period:

(a) attend one of the "Mystery Tour" events held by Glow-worm during the Period (Event) as detailed on;

(b) complete their details on the lead form provided on the Glow-worm website following attendance at an Event (Form) (which shall constitute an "Entry" for the purposes of this Competition and the term "Entries" shall be interpreted accordingly); and

(c) be a sole trader or a limited company.

2.2 An Applicant can only enter the Competition once during the Period.

2.3 The Applicant may be required, upon request by Glow-worm at any time, to provide further documents:

(a) in support of their Entry; and/or

(b) in accordance with these Conditions (including, but not limited to, as required under clauses 2.1 and/or 3.5).

2.4 Each Entry will qualify an Applicant to be entered into a prize draw for the opportunity to win a Prize (as defined in clause 3.1).

2.5 Applicants who have attended an Event but not completed a Form will not be eligible for the Competition.

2.6 Any Entry made outside the Period will be deemed invalid for the Competition.

3. The Prize and Prize draw

3.1 There will only be three winners and the prizes consist of:

(a) 1st prize – £500 travel gift voucher;

(b) 2nd prize – luggage set worth £250; and

(c) 3rd prize – travel related prize bundle worth £150,

(each being a "Prize" and together the "Prizes").

3.2 The three winning Entries will be selected at random ("Draw"). The Draw will take place in December after the final Event has taken place.

3.3 The winning Applicants will be notified directly via the email address or telephone number provided.

3.4 The Prizes are not transferable and there is no cash alternative. In the event that the Prize is not available, for whatever reason, Glow-worm reserves the right to substitute the Prize with product(s) of equal or greater value at any time.

3.5 Each Applicant eligible for the Prize must:

(a) provide Glow-worm with any contact details requested by Glow-worm;

(b) provide Glow-worm with their address for delivery of the Prize; and

(c) provide any other documents and/or other necessary information, requested by Glow-worm from time to time.

3.6 If an Applicant:

(a) fails to provide all relevant documents to Glow-worm in accordance with clause 3.5 above; or

(b) in any other way contravenes these Conditions,

then the Applicant’s Prize will be forfeited. Any Applicant who forfeits their Prize will not receive any payment or compensation of any kind.

3.7 Prizes will be delivered by post and will be delivered to the address provided by the winning Applicant in accordance with clause 3.5. Glow-worm accepts no responsibility for any non-receipt of notification of delivery address or incorrect delivery of the Prize.

3.8 It is the Applicant’s responsibility to ensure that the contact details provided to Glow-worm are up to date and/or correct.

4. The Competition

4.1 The decisions of Glow-worm in respect of any and all aspects of the Competition will be final and binding.

4.2 All Applicants warrant that entering into these Conditions is consistent with their own anti-bribery policies and warrant they shall continue to comply with the same.

4.3 Applicants shall comply with any obligations to customers to disclose benefits obtained with the existence of these terms and conditions.

4.4 Glow-worm will be entitled to collect, store and use the email address, name, telephone number and address of the Applicant from any registration details obtained, in accordance with these Conditions and Glow-worm’s privacy policy, as provided from time to time by Glow-worm at its website at ("Website").

4.5 Glow-worm reserves the right to change the qualification conditions for the Competition. Glow-worm shall exercise reasonable endeavours to notify the Applicant of any such changes and shall do so via the Website.

4.6 Glow-worm reserves the right to amend or cancel the terms of the Competition without notice.

4.7 Glow-worm regrets that it is unable to accept or send any other correspondence concerning the Competition other than as set out in these Conditions.

4.8 The Competition does not put an obligation on any Applicant to purchase products from Glow-worm or purchase products from any other company which is a subsidiary or affiliate of Glow-worm. The Applicant should only install Glow-worm’s products where doing so is in the best interests of the end customer and regardless of the Competition or any other incentive that might be offered to it.

4.9 The Competition cannot be used in conjunction with any other competitions that are run by Glow-worm or of any subsidiary or affiliate of Glow-worm.

6. Liability

6.1 Nothing in these Conditions shall limit or exclude Glow-worm’s liability for:

(a) death or personal injury caused by its negligence, or the negligence of its employees, agents or subcontractors;

(b) fraud or fraudulent misrepresentation;

(c) breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession); or

(d) breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); or

(e) defective products under the Consumer Protection Act 1987.

6.2 Subject to clause 6.1 above:

(a) Glow-worm shall under no circumstances whatever be liable to the Applicant in respect of this Competition, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with the Competition;

(b) Glow-worm shall under no circumstances whatever be liable to the Applicant in respect of the choice, quality, relevance and/or appropriateness of any Prize, and/or any injury or damage caused by or arising from their use of any Prize; and

(c) Glow-worm’s total liability to the Applicant in respect of all other losses arising under or in connection with any entry made under the Competition and/or the Prizes, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the value of the Prizes.

6.3 The Applicant shall keep Glow-worm indemnified against all liabilities, costs, expenses, damages and losses (including but not limited to any direct, indirect or consequential losses, loss of profit, loss of reputation and all interest, penalties and legal costs (calculated on a full indemnity basis) and all other reasonable professional costs and expenses) suffered and/or incurred by Glow-worm as a result of or in connection with any claim made against Glow-worm by a third party arising out of or in connection with the Competition, to the extent that such claim arises out of or is contributed to by the breach by the Applicant and/or its employees, agents or subcontractors of these Conditions.

6.4 The terms implied by sections 13 to 15 of the Sale of Goods Act 1979 and the terms implied by sections 3 to 5 of the Supply of Goods and Services Act 1982 are, to the fullest extent permitted by law, excluded from these Conditions.

6.5 Glow-worm is not responsible or liable for any technical, hardware, software, server, website, or other failures or damage of any kind to the extent that this prevents the Applicant from, or otherwise obstructs the Applicant from, participating in the Competition.

6.6 The Applicant shall be liable for any and/or all taxation liabilities that may arise under or in accordance with the Competition ("Tax Liability"). For these purposes, Tax Liability shall include any and/or all of the following:

(a) income taxes, including any taxes arising from benefit in kind taxes;

(b) National Insurance; and

(c) any other relevant United Kingdom taxes; and/or

(d) any other relevant corporate tax or other tax liabilities.

7. Fraud and Other Events

7.1 Glow-worm reserves the right to audit each entry to ensure that these Conditions have been met and to request reasonable additional information, and supporting documents, regarding an entry.

7.2 Glow-worm reserves the right to modify or discontinue, temporarily or permanently, the Competition with or without prior notice due to reasons outside its control including, but not limited to, anticipated, actual or suspected fraud.

7.3 Glow-worm shall not be liable for any failure to comply with these Conditions where the failure is caused by something outside its reasonable control. Such circumstances shall include, but not be limited to, acts of God, adverse weather, fire, flood, computer virus, mobile phone failures, bugs, sabotage, strike, industrial dispute, war, hostilities, political unrest, riots, civil commotion or unrest, terrorism or supervening legislation. Accordingly, Glow-worm may at its absolute discretion vary or amend the Competition and the Applicant agrees that no liability shall attach to Glow-worm as a result.

7.4 Submission of a false, incorrect, misleading or fraudulent entry, information or other supporting documentation may result in disqualification from this Competition and/or all future Competitions run by Glow-worm and in the Applicant being subject to prosecution.

8. General

8.1 The parties agree that the Conditions constitute the entire agreement between them, and supersede all other drafts, agreements, arrangements and understandings between them, and any terms contained in any of the Marketing Materials.

8.2 The Competition and these Conditions shall be governed by the law of England and Wales.

8.3 The Applicant and the Glow-worm irrevocably submit to the non-exclusive jurisdiction of the courts of England and Wales. However, if the Applicant is a consumer and is resident in Scotland, the Applicant may also bring proceedings in Scotland.

9. The promoter

9.1 The promoter is Vaillant Group UK Limited, a company registered in England and Wales with company number 00294316 and whose registered office is at Nottingham Road, Belper, Derbyshire, DE56 1JT.

9.2 Applicants and/or Applicants should not send requests to enter the Competition to any address set out in these Conditions, as they will not qualify for the Competition and will not be responded to.

9.3 For questions regarding the status of an entry, please email: