Glow-worm is taking connectivity to the next level!
Installers can take advantage of MiGo Xpert – our brand-new app , designed to make remote boiler monitoring effortless.
MiGo Xpert is free to use and provides you with instant access to detailed boiler data, fault code history, and diagnostic insights . That means less time spent diagnosing issues on-site and more time providing outstanding service to your customers.
What is MiGo Xpert?
MiGo Xpert is an app built specifically for Glow-worm installers, enabling you to remotely monitor your connected boilers and provide proactive support.
By integrating seamlessly with our eBUS communication protocol, MiGo Xpert connects Glow-worm boilers, controls, and the MiGo Link internet gateway to provide real-time insights into appliance performance.
✔ Receive instant fault notifications
✔ Access diagnostic insights to identify the right solution before you arrive
✔ Save time by planning service visits more efficiently
✔ Improve first-time fix rates with access to appliance history and fault details
✔ Monitor multiple customers with ease from a secure database
✔ Identify water pressure issues remotely before they cause a fault
Key features and benefits
Compatibility and requirements
To use MiGo Xpert, your customers need a Glow-worm boiler installed with the MiGo Link internet gateway and a compatible control:
MiSet
MiGo Select
Climastat Select
Plus, any Glow-worm systems registered via Club Energy will automatically appear in MiGo Xpert, making sending consent requests to customers even easier.
Even if your customer doesn’t have the MiGo Link internet gateway, you can still utilise parts of the MiGo Xpert with our technical data search and access to spares checker.
The future of installer support is here
With MiGo Xpert, Glow-worm is giving installers the tools to provide an extra level of customer service while making their businesses more efficient. Save time, improve first-time fix rates, and deliver proactive support – all at the touch of a button.