Coronavirus (COVID-19) news and updates

Glow-worm news

Supporting installers through tough times

Free emergency repairs for NHS staff

Annual service deadline extension

10-year guarantee on our Energy range

Free emergency repairs for NHS staff

We’re supporting National Health Service workers with FREE emergency repairs on Glow-worm boilers from 1st April until 30th June. Call our dedicated phone number 0330 102 8571 to speak to one of our customer service team.

Annual service deadline extension

We understand that our loyal installers and contractor partners may not be able to carry out their annual service checks during this time, therefore all Glow-worm boilers registered with us with services due between February 2020 and June 2020 will keep their warranty valid if the annual service is completed before the end of 2020

10-year guarantee on our Energy range

For any repairs or emergency boiler replacements you are still able to carry out, remember that you can offer peace of mind with a 10-year guarantee on our Energy range when:

  • You install any Energy with a Climapro₂ or MiGo smart thermostat
  • You register both control and boiler on Glow-worm Club Energy

If you're not on Club Energy, you can join by creating an account here.

Further clarity on how to carry out work in homes

Following the announcement on Sunday from Boris Johnson and the UK Government, there has been further clarity for Tradespeople working in peoples homes. It is recognised that the Heating and Hot Water Industry enables essential services and is an integral part of the UK’s response to Coronavirus.

The Government fully endorse the continuation of business, where possible, and workers delivering essential services in the heat sector are classed as key workers.

Further clarity has been obtained that essential repairs and maintenance (including service) of heating appliances is allowed and that heating installers and engineers are now able to carry out this type of work in homes if they adhere to the safe working guidelines.

So that means that you can, if you feel comfortable, carry out heating system repairs, maintenance and servicing to ensure the continued safe and reliable operation of heating and hot water systems. This could mean part replacement and boiler replacement if the appliance was beyond economical repair.

To support our Glow-worm installers with safety advice on how to approach working in homes we’ve produced:

  • A handy PDF guide for installers
  • A homeowner PDF guide that you can send to your customers so they have advice that helps keep you and them safe when you carry out the work.
  • The Government have also produced a Staying COVID-19 Secure compliance statement which you can download and use as required

You can download the installer guide here (207 kB) and the homeowner guide here (522 kB).

You can download the UK Gov Staying COVID-19 Secure compliance statement here (372 kB). Remember that you can reduce risk by using other tools to avoid too many visits during this time:

  • Use tools like FaceTime video calls to discuss the job with homeowners
  • Try the TradeGaze online survey tool to help with quoting without visiting a home. See more here.

The advice and information changes frequently and so please check the following websites:

COVID-19 testing available for key workers and members of their household

The UK Government has announced that key workers and members of their household who are showing Coronavirus symptoms will now have access to testing.

We can confirm that workers delivering essential services in the utilities sector, which encompasses heat, are now eligible for testing.

The Governments guidance remains that tradespeople entering home's should only be undertaking essential repairs and maintenance, and that no work should be carried by a tradesperson who has coronavirus symptoms, however mild.

Those that need to return to work to undertake essential activity in the heat sector must get tested before doing so.

For more information and for the option to self-refer for a test, visit

Find out more at HHIC

New Government backed Business Bounce Back Loan available

The Government has released an additional loan scheme aimed at small businesses who can borrow between £2000 and £50,000 to help them survive the COVID-19 period.

The scheme will launch for applications on Monday 4 May, with companies able to access loans through a network of accredited lenders. The government will provide lenders with a 100 per cent guarantee for the loan and pay any fees and interest for the first 12 months. Loan terms will be up to 6 years and no repayments will be due during the first 12 months. The government will work with lenders to agree a low rate of interest for the remaining period of the loan.

Note businesses cannot apply if they are already claiming under the Coronavirus Business Interruption Loan Scheme (CBILS).

For more information and to apply (from 4th May) visit the website page here.

Frequently Asked Questions

Work carried out in people's homes

Self-employed income support

For your customers - homeowners

Considering the progressive COVID-19 outbreak, we would like to highlight the steps we are taking to protect our customers, colleagues, and engineers working with the Glow-worm brand at this challenging time.

Under the advice of the Government and World Health Organisation, we have taken extra precautions to ensure we are working safely. Glow-worm is determined to continue providing the highest levels of customer care and service. The UK team is closely monitoring the situation and guidelines daily so that we can provide you with heating and hot water in your home as an essential service.

Below we have outlined some FAQs. If your question isn’t answered below and is urgent, please call our service team on 0344 693 3133 for assistance.

We are working hard to keep things running without disruption and thank you for your patience and support at this unprecedented time.