Coronavirus (COVID-19) news and updates

Glow-worm news

Supporting installers through tough times

Coronavirus restrictions vary depending on where you live and work in the UK. For the latest advice and lockdown restrictions in your region, please visit:


Northern Ireland:



What do the new rules mean for me and my business?

The general advice encourages people to work from home. Where your place of work remains open and where you cannot work from home, including if your job involves working in other people’s homes, then you can continue. This is subject to the work being managed in a COVID-19 safe way for both the worker and the household member(s). This means if you and your customers feel comfortable, working in homes is allowed under the new lockdown restrictions.

For more advice on trades people working in people’s homes visit the UK Gov website –

Now more than ever, we’re here to support you with expert training and protective equipment to ensure the highest health and safety conditions when working in your customers homes.

You should minimise time spent outside of your home and around other people to ensure that you are two metres apart from anyone not in your household or support bubble.

Remember - ‘Hands. Face. Space’:

  • Hands – wash your hands regularly and for 20 seconds
  • Face – wear a face covering when working indoors and where social distancing may be difficult.
  • Space – stay 2 metres apart from people you do not live with where possible, or 1 metre with extra precautions in place (such as wearing face coverings or increasing ventilation indoors)

What more can I do when working in a customer’s home?

It’s advisable to understand what more you can do to work safely and what additional measures you can take out to assure your customers that you’ve got their safety as your priority.

Are you HomeSAFE qualified?

homeSAFE is a free, 60 minute online training course, which further details the latest health and safety legislation in the UK, COVID-19, how to prepare for a customer visit and how to ensure your working environment is kept safe. Once complete, you’ll receive support materials and a free PPE pack which includes:

  • Face mask, gloves, hand sanitiser, surface disinfectant and tissues
  • Certification to show course completion
  • Safe working practices infographic for installers
  • Safe working practices infographic to give to your homeowners
  • Van sticker to communicate your homeSAFE training
  • homeSAFE logo on the Glow-worm Find an Installer page to show potential customers you’ve got their safety in mind*
  • Pack of homeSAFE leaflets
  • homeSAFE email banner
  • Digital homeSAFE logo

* Only applicable to loyalty scheme members who are already on the FAI platform

Click the link below to find out more or to sign up now.


Download free Support tools

You can download the installer guide here (207 kB) and the homeowner guide here (522 kB).

COVID-19 testing available for key workers and members of their household

The UK Government has announced that key workers and members of their household who are showing Coronavirus symptoms will now have access to testing.

We can confirm that workers delivering essential services in the utilities sector, which encompasses heat, are now eligible for testing.

The Governments guidance remains that tradespeople entering home's should only be undertaking essential repairs and maintenance, and that no work should be carried by a tradesperson who has coronavirus symptoms, however mild.

Those that need to return to work to undertake essential activity in the heat sector must get tested before doing so.

For more information and for the option to self-refer for a test, visit

Find out more at HHIC

New Government backed Business Bounce Back Loan available

The Government has released an additional loan scheme aimed at small businesses who can borrow between £2000 and £50,000 to help them survive the COVID-19 period.

The scheme will launch for applications on Monday 4 May, with companies able to access loans through a network of accredited lenders. The government will provide lenders with a 100 per cent guarantee for the loan and pay any fees and interest for the first 12 months. Loan terms will be up to 6 years and no repayments will be due during the first 12 months. The government will work with lenders to agree a low rate of interest for the remaining period of the loan.

Note businesses cannot apply if they are already claiming under the Coronavirus Business Interruption Loan Scheme (CBILS).

For more information and to apply (from 4th May) visit the website page here.

Frequently Asked Questions

Work carried out in people's homes

Self-employed income support

For your customers - homeowners

Considering the progressive COVID-19 outbreak, we would like to highlight the steps we are taking to protect our customers, colleagues, and engineers working with the Glow-worm brand at this challenging time.

Under the advice of the Government and World Health Organisation, we have taken extra precautions to ensure we are working safely. Glow-worm is determined to continue providing the highest levels of customer care and service. The UK team is closely monitoring the situation and guidelines daily so that we can provide you with heating and hot water in your home as an essential service.

Below we have outlined some FAQs. If your question isn’t answered below and is urgent, please call our service team on 0344 693 3133 for assistance.

We are working hard to keep things running without disruption and thank you for your patience and support at this unprecedented time.