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Welcome to myGLOW-WORM Web
myGLOW-WORM Web is our free online service portal for homeowners, giving you control over your boiler's guarantee, repair and service information. The portal allows for homeowners to book and manage your boiler repair appointments online, register your Glow-worm boiler and manage your annual service. Register your boiler within 30 days of installation to activate your boiler's guarantee protection, with a minimum of five years cover as standard. Booking your annual service with Glow-worm helps ...
Glow-worm is proud to support Gas Safety Week 2024
Another year, the same goal. Glow-worm is once again happy to be supporting the importance of gas safety so you can maximise the safety of your home and get the most out of your appliances.
The MiGo Select uses our exclusive eBUS protocol to seamlessly communicate with our Glow-worm devices, ensuring quick and easy energy efficiency for homeowners. The MiGo Select allows homeowners to control their heating and hot water from wherever is most convenient, be that through their control, the MiGo Link app, or their smart speaker*. Increase your comfort, lower your energy bills. MiGo Select has been engineered to include retrofit connectivity, working smoothly with our new and existing...
Training at your Fingerprints
Training is not just about increasing product knowledge; professional training can also support installers in becoming more confident when recommending products or services to customers, or even in spotting additional opportunities to upsell. Here, Mark Wilkins, Technologies & Training Director for UK & Ireland at Glow-worm looks at some of the most popular training options available from Glow-worm, and how its move towards a blended learning approach is offering real benefits to installers. Ou...
Fault Finding Codes
Fault finding codes for the SI range
Fault finding codes for the SI range Codes Description F1 Ignition fault F2 Fan/APS F4 Ignition fault F5 Overheat Fault F6 Central heating flow thermistor F7 Domestic hot water thermistor F8 Tank thermistor (N/A For this appliance) F9 Water pressure sensor fault (please contact GW technical department for further information) F10 Central return flow thermistor F11 Main board connection fault F12 Connection fault between main pcb and display pcb F13 Main pcb connection fault F14 Central heating ...
Glow-worm Guarantee Terms and Conditions
1. Installation and commissioning must be carried out by a Gas Safe** registered engineer, within 6 months of dispatch of the boiler from Glow-worm’s warehouse. 2. All works must be fully in accordance with the installation manual and these terms and conditions. 3. The Benchmark log book must be completed by the installer at the point of installation and retained on site for inspection during an engineer’s visit. 4. The guarantee will commence from the date of installation. To validate this Glo...
What to ask before you buy a boiler?
What size boiler do I need? How efficient are boilers? How much maintenance do boilers require? Is there a guarantee? Can boilers be used with smart home systems? FAQs Boiler size is a crucial part of the decision process, as you need to make sure you have the space to fit the system but check that the power (kw's) is correct for your home as if your boiler is too powerful, it can waste a lot of energy and be less efficient. Combi boilers are best suited for smaller homes with one or two bathro...
As the UK begins its journey on the road to decarbonisation, home heating and hot water production has increasingly come under the spotlight. To support the Government’s 2050 net zero target, the heating industry must prepare for the decarbonisation of heat and its impact on heating technologies within the home. Hydrogen is set to play a key role in the green industrial revolution for the heating industry and Glow-worm is here to support you on this journey, helping you to keep Britain glowing ...
System Boilers For Heating and Hot Water
High-Efficiency Sealed System Boilers from Glow-worm
A Glow-worm system boiler is ideal if you have high demand for hot water from multiple sources at once in your home, or you have limited space in your loft. Our dependable, high-quality gas system boilers will ensure that you’re never caught short. As the pioneers of heating in the UK, we are proud to offer a wide range of high-efficiency sealed system boilers, lowering energy bills for homes of all sizes. Choose a Glow-worm appliance for reliable hot water and central heating for years to come...
How will Boiler Plus affect me and my business?
The upcoming Boiler Plus regulations require all new boiler installations to have a minimum ErP efficiency of 92% alongside time & temperature controls. For combi boilers, one of four additional energy saving measures need to be fitted. The measures are: Load compensation Weather compensation Smart Control FGHR If you fit Glow-worm controls, this means fitting: MiGo personal heating assistant Climapro2 RF control Wireless Outdoor Sensor Outdoor Sensor
Glow-worm's Airstream dream
Published 30-10-2019 Glow-worm is very proud that its eye-catching Airstream demonstration trailer has been awarded Gold in the Most Effective Stand or Display category at the Field Marketing and Brand Experience (FMBE) awards 2019. The award recognises and celebrates the eye-catching design of the iconic Airstream, branded to deliver the message that the Glow-worm Mystery Trip is back for loyal Glow-worm installers. The Airstream has been on the road for most of 2019, visiting plumbers’ mercha...
Upgrade your customers heating controls with smart capabilities from the MiGo Link Internet Gateway and MiGo Link App.
Get your hands on fuel vouchers with every boiler registration, to keep you going this season! Purchase any Glow-worm Energy or Compact boiler from Wolseley and register your installs on Club Energy to work towards earning your fuel voucher. Bank £50 worth of installs before cashing out. 1 install = £10. There is no limit on how many times you enter. So, the more you install, the more you earn! The promotion ends at midnight on the 31st December 2023. Make sure the offer is activated in y...
No airport queues, no passport control, just a chance to chat to us about how our latest products can help your customers and therefore you. Join us on the Mystery Tour to find out how you could earn big with the Mystery Trip. Whether you’re heading for the trip of a lifetime or just an extra £100 back in your pocket the Mystery Trip is here to reward you for doing what you do best. We’re going to be going up and down England, Scotland and Wales across 13 weeks and 96 dates, so we’re bound to b...
Glow-worm heads to PHEX Manchester
Published 27-09-2019 Glow- worm, a proudly British brand, will be at the Plumbing and Heating Exhibition (PHEX) at Old Trafford Stadium in Manchester on the 16th-17th of October, showcasing their highly efficient boiler range. PHEX is a free event and is open from 10am on both days. With plenty to see and do across both days, including free stadium tours, it’s an event not to be missed. PHEX Manchester provides you with the perfect opportunity to get your questions answered by our specialist Gl...
Why Glow-worm?
Join our loyalty scheme
Club Energy is overflowing with support, just for you: ✔ Extended guarantees ✔ Cashback and credits ✔ Offers and promotions Alongside free Gas Safe notifications, in-centre training opportunities, and access to the Glow-worm Academy. Check out the full range of rewards and benefits you could enjoy or sign up today
Local Yorkshire boiler and heating engineers
Boiler repairs, maintenance and new boiler installations in Yorkshire
Glow-Worm supplies and installs modern and reliable boilers for homes in Yorkshire. In addition to installing new boilers, our boiler engineers can assist you with carrying out boiler maintenance and various repairs to keep your boiler and the overall heating system working as efficiently as possible. Find your local boiler engineer from our directory of Glow-Worm Club Energy approved installers to service your home ...What to expect from a boiler installation
Glow-worm boilers are available in combi, system, and regular models to offer efficient heating and hot water solutions. Our guide on the different types of boilers gives insight into what boiler is best for your home, considering: The amount of water your home uses. How much space your home has. The amount of heat it requires. Try our Find a boiler tool to see what system is perfect for your home. We have a network of dedicated Glow-worm installers available to ensure you get the right boiler ...
What is a combi boiler and how does one work?
Combination (or combi) boilers are the most common type in the UK. These appliances supply central heating and hot water and demand without the need for an external hot water cylinder. For this reason, a combi boiler is a great choice if you’re short on space or simply want to save room in your home. What is a combi boiler? How does a combi boiler work? Advantages and considerations of combi boilers What size combi boiler do I need? How much is a combi boiler? How long should a combi boiler las...
Drum Hill Scout Camp Boiler Donation
Glow-worm is delighted to support the continued improvement of facilities at Drum Hill Scout Camp with the donation of a new boiler. The boiler is for the leaders’ hut at the site in Little Eaton that is the county campsite for Derbyshire Scouts. Camp Hill has been welcoming groups to the 80-acre site since 1927 and has been a feature of life for many local families. Generations have used the woodlands and camping fields to explore a range of activities and many have enjoyed overnight stays in ...
The Controls Journey
On-line: 1 Hr 30 Mins This course is the first course in our selection of controls courses and should be attended before any further controls courses and/or any in centre course It is suitable for both experienced engineers and those new to the industry as well as specifiers, surveyors and even end users This course is designed to give attendees the underpinning knowledge and theory of efficient control of appliances and heating systems whilst also covering VA/GW control system logic and termin...
What is central heating and how does it work?
When your boiler receives a demand for central heating (via a thermostat), hot water is generated which then travels through the pipes around your home to your radiators or underfloor heating pipes helping to heat your home. The radiators or the under floor pipes then heat up making the room feel warm and comfortable. A central heating system also provides hot water, this could be stored hot water, usually in the form of a cylinder or instant hot water if you have a combi boiler. Combinat...
Fault Finding Codes
Fault finding codes for the Betacom c range
Fault finding codes for the Betacom c range Codes Description Temperature 30 flashing Fault on CH thermistor Temperature 40 flashing Fault on DHW thermistor Temperature 50 flashing Fault on outside sensor Temperature 60 flashing Low system pressure Temperature 70 flashing Fault on APS Temperature 80 flashing Overheat open circuit Temperature 90 flashing Flame or gas failure Faults which are not listed Rapid modulation of the burner Check that the flue seal and restrictor has been fitted (restri...