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The MiGo Select uses our exclusive eBUS protocol to seamlessly communicate with our Glow-worm devices, ensuring quick and easy energy efficiency for homeowners. The MiGo Select allows homeowners to control their heating and hot water from wherever is most convenient, be that through their control, the MiGo Link app, or their smart speaker*. Increase your comfort, lower your energy bills. MiGo Select has been engineered to include retrofit connectivity, working smoothly with our new and existing...
VAILLANT GROUP UK LIMITED T/A GLOW-WORM
TERMS AND CONDITIONS (the "Conditions")
1.1 Subject to clauses 1.2, 1.3, 1.4, 1.5 and 1.6 below, the opportunity to win the prize set out in the Particulars ("Prize") is open to applicants, over the age of 18 years, who are resident in mainland United Kingdom ("Promotion"). For the avoidance of doubt, mainland United Kingdom excludes, without limitation, the Channel Islands, Isle of Man and/or Northern Ireland ("Territory") ("Applicant", and the terms "Applicants" shall be interpreted accordingly). 1.2 The Promotion is not open to an...
Legal Disclaimer
Whilst every attempt is made to ensure the accuracy of information contained on this site, errors can occasionally occur. Glow-worm cannot accept any responsibility for any reliance upon such information, any omissions or any subsequent loss or damage. By providing information on this site Glow-worm is in no way recommending that any unqualified person undertake the installation, servicing or other mechanical repair of any boiler. Glow-worm reserves the right to amend, update or withdraw any in...
Should I turn my boiler off in the summer?
Is it safe to turn off a combi boiler in the summer? Is it safe to turn off a system boiler in the summer? Is it safe to turn off a open vent boiler in the summer? Should I turn off my boiler completely in the summer? Should I turn off my boiler whilst on holiday? Does turning your boiler off save money? Installing a heating control Should I get my boiler serviced in the summer?
Is it safe to turn off a combi boiler in the summer?
Whilst it is safe to turn off your combi boiler durin...Gas Safe Registered Boiler and Heating Engineers in Edinburgh
Boiler maintenance, repairs and new boiler installations in Edinburgh
All Glow-worm Club Energy approved installers have a wealth of experience with boiler maintenance, repairs and new boiler installations in Edinburgh. Get in touch with us to receive Glow-worm’s expert advice and a no-obligation quote to find the best solution for your hot water and heating requirements.Boiler servicing, repairs and maintenance in Edinburgh
Timely boiler maintenance is crucial to ensure your...Regular Boilers
Efficient Heating and Hot Water for Larger Homes
Glow-worm regular boilers are ideal for larger households with multiple bathrooms and a high demand for hot water. Also known as heat-only, conventional, or open-vent boilers, this type of boiler will ensure that your hot water and central heating needs are met. You can rely on our range of high-efficiency heat-only gas boilers. We’ve been keeping households toasty and warm since 1934, and we’re proud to offer one of the most comprehensive guarantees around. When you choose a Glow-worm conventi...
Boosting your mental health with exercise
There is no denying that life as a heating and plumbing professional is physically demanding. But it can be taxing mentally too, with the pressures of running a successful business often meaning that self-care, and being kind to yourself, gets pushed to the bottom of the priority list. With this in mind it’s important that installers not only take time for themselves but also check in on others working within the trade to look after each other. Psychologist Lauretta Wilson explains how increasi...
MiGo connectivity helps keep Glow-worm boilers operating at their best, whilst giving homeowners the ability to manage their heating and hot water from anywhere. Homeowners can control MiGo through their smart home devices with Amazon Alexa or Google Home Download MiGo today for your smartphone on: iOS or Android Learn more about Glow-worm Controls with our specialised Controls Journey MiGo FAQs
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MiGo Link FAQ
FAQs
Region/Postcodes: TA, EX, PL TQ, TR, JE and GY Length of service with Glow-worm and in the industry: Nearly 2 years with Glow-worm, 10 years as an installer E-mail: paul.porter@vaillant-group.com Contact number: 07813853246 What do you like most about working for Glow-worm? Having a great team around me working together. What is your favourite Glow-worm product and why? I really like the MiSet control, it is very simple to use with a clear screen for all. Sleek in design and with semi touch scr...
ErP Labelling Tool
Use Glow-worm's ErP Labelling Tool to create your ErP labels in just a few clicks. Click here to find out about ErP and how Glow-worm can help you.
Contact The Glow-worm Team
Need to speak to us? Choose your enquiry type from the drop-down menu below and a member of our team will be in touch. Our repair line opening hours are as follows: Monday - Friday: 8am - 6pm Saturday: 8am - 3pm Sunday: 8am - 12pm Our homeowner technical line opening hours are as follows: Monday - Friday: 8am - 6pm Saturday: 9am - 12pm Sunday: Closed Calls may be recorded and monitored for quality and training purposes. Our call centre is open 7 days a week 364 days a year. Calls cost up to 13p...
Who qualifies for a boiler grant?
If your home has an older boiler, you might be able to access a new boiler grant through the Government’s Energy Company Obligation (ECO) programme. The scheme helps eligible households improve their energy efficiency and lower heating costs. free or at a reduced price. In this guide, we’ll walk you through the eligibility criteria and explain how the scheme works. Boiler grants are programs designed to financially help homeowners or tenants replace their old boilers with a newer, more energy-e...
Log in to your Glow-worm account
Right now we're developing lots of features to help you and your business. Want to find out more and be involved? Send us a message to register your interest.
How to improve your home’s EPC rating
Energy Performance Certificates (EPCs) are important as they inform homeowners the efficiency level of their property. Ratings range from A to G and are determined based on the amount of energy used in your home. If you’re selling, leasing or renting your property, it’s a legal requirement to have an Energy Performance Certificate (EPC). An EPC rates a property's overall energy efficiency. The rating ranges from A (most efficient) to G (least efficient) and is valid for 10 years. It takes into ...
What is central heating and how does it work?
When your boiler receives a demand for central heating (via a thermostat), hot water is generated which then travels through the pipes around your home to your radiators or underfloor heating pipes helping to heat your home. The radiators or the under floor pipes then heat up making the room feel warm and comfortable. A central heating system also provides hot water, this could be stored hot water, usually in the form of a cylinder or instant hot water if you have a combi boiler. Combinat...
What to expect from a boiler installation
Glow-worm boilers are available in combi, system, and regular models to offer efficient heating and hot water solutions. Our guide on the different types of boilers gives insight into what boiler is best for your home, considering: The amount of water your home uses. How much space your home has. The amount of heat it requires. Try our Find a boiler tool to see what system is perfect for your home. We have a network of dedicated Glow-worm installers available to ensure you get the right boiler ...
What boiler do I need for my home?
With three different boiler types available, we’ll give you all the information you need to choose the right boiler for you. We’ll cover the following topics: What are the different types of boilers are available? What type of boiler do I need? Glow-worm offers three main boiler types, so whether you live in a flat, terraced house or a detached property , we will have the boiler type best suited for you! The three main types of boiler are: Combi boilers Regular boilers System boilers Combi boil...
Conditions for Use
Glow-worm is a trading name of the Vaillant Group, which includes Vaillant GmbH and Vaillant Group UK Limited. Vaillant will adequately endeavor to ensure that this website will contain exact and valid information. We however do not assume liability for or guarantee the up-to datedness, correctness and completeness of the information made available or the suitability of this information for a specific purpose. All information is made available “as it is”. Vaillant does not assume the responsibi...
Fault Finding Codes
Fault finding codes for the Ultracom cxi range
Fault finding codes for the Ultracom cxi range Codes Description F1 Ignition fault F3 Fan unable to reach ignition speed F4 Ignition fault F5 Overheat Fault F6 Central heating flow thermistor F9 Water pressure sensor fault, blocked flow filter or pump fault F10 Central return flow thermistor F11 Main board connection fault F13 PCB memory or sensing fault F14 Gas valve control defective F15 E-bus voltage failure F22 Low water pressure or ignition temperature rise too slow F25 Circulation fault F...
Vaillant Group UK customer communication (updated 26th March 2020)
UPDATE: 26/03/2020 Advice for installers and engineers about visiting customer homes. The situation with COVID-19 within our industry has been changing daily and we’d like to provide our customers an update on the latest position from Government – an extract below: 2. Work carried out in people’s homes Work carried out in people’s homes, for example by tradespeople carrying out repairs and maintenance, can continue, provided that the tradesperson is well and has no symptoms. Again, it will be i...
Glow-worm Advice and Knowledge
As winter approaches, ensure your home remains a warm and cosy with our essential winter weather advice blogs. From bleeding your radiators for optimum efficiency to handling a frozen condensate pipe, we've got you covered. Read our advice here Find out more about our Glow-worm technologies and see which is right for your home. View our commonly used terms here. The Glow-worm blog provides information on a wide range of heating-related topics, giving you information to help explain heatin...
Standards
The handling of the boiler may involve lifting, pushing and pulling, the use of a sack truck may be required. Be sure to consider the following handling techniques and precautions: Grip the appliance at its base Use safety clothing where appropriate, e.g. gloves, safety footwear. Ensure safe lifting techniques are used: Keep back straight. Avoid twisting at the waist. Avoid upper body/top heavy bending. Always grip using the palm of the hand. Use designated hand holds. Keep load as close to bod...