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Offers don’t come much bigger than our incredible Energy bundle. Not only does it include our ultra-reliable and efficient Energy Combi boiler, but we’ve also squeezed in some amazing extras worth over £300. We’re going to need a bigger box. Find out more Although much of the country remains on lockdown due to the coronavirus (COVID-19) pandemic, many professionals in the plumbing and heating industry are still required to carry out front line work to ensure homes, hospitals and businesses acro...
Standards
The handling of the boiler may involve lifting, pushing and pulling, the use of a sack truck may be required. Be sure to consider the following handling techniques and precautions: Grip the appliance at its base Use safety clothing where appropriate, e.g. gloves, safety footwear. Ensure safe lifting techniques are used: Keep back straight. Avoid twisting at the waist. Avoid upper body/top heavy bending. Always grip using the palm of the hand. Use designated hand holds. Keep load as close to bod...
VAILLANT GROUP UK LIMITED GLOW WORM - INSTALLER UNITED EASICOM COMPETITION
VAILLANT GROUP UK LIMITED TERMS & CONDITIONS 1. QUALIFICATION 1.1 Subject to clauses 1.2, 1.3, 1.4 and 1.5 below, Vaillant Group UK Limited trading as Glow-worm (Glow-worm) provides this Installer United magazine (issue 1) prize draw (Competition), which is open to applicants, over the age of 18 years, who are resident in mainland United Kingdom, the Channel Islands, Isle of Man and/or Northern Ireland (Territory) (Applicant, and the term Applicants shall be interpreted accordingly). 1.2 The Co...
Fault Finding Codes
Fault finding codes for the Xtrafast 96/120E1 range
Fault finding codes for the Xtrafast 96/120E1 range Codes Description F00 No fault F02 Air flow fault F04 Ignition fault - flame detection F05 Overheating F06 Central heating thermistor/wiring fault F07 Domestic hot water thermistor/wiring fault F08 Storage vessel thermistor/wiring fault F09 System pressure sensor fault F10 Fan fault F11 Poor circulation F12 User interface fault F13 Main pcb fault F14 Central heating flow temperature > 97 degrees F15 Gas mechanism fault F20 Communication fault ...
Fault Finding Codes
Fault finding codes for the Xtrafast 96/120 range
Fault finding codes for the Xtrafast 96/120 range Codes Description F00 No fault F02 Air flow fault F04 Ignition fault - flame detection F05 Overheating F06 Central heating thermistor/wiring fault F07 Domestic hot water thermistor/wiring fault F08 Storage vessel thermistor/wiring fault F09 System pressure sensor fault F10 Fan fault F11 Poor circulation F12 User interface fault F13 Main pcb fault F14 Central heating flow temperature > 97 degrees F15 Gas mechanism fault F20 Communication fault Ba...
Mystery Trip destination revealed
After months of speculation, Glow-worm has revealed the destination of its 2020 mystery trip – Ho Chi Minh City (formerly Saigon), Vietnam. With 80 pairs of tickets up for grabs, installers can secure a space on the plane for themselves and their plus-ones by hitting their personalised target of Glow-worm installations via Club Energy. Guests on the all-expenses paid trip will be treated to a stay at five-star hotel, Caravelle Saigon. Famous for its rooftop bar, the historic ‘Saigon Saigon’, th...
Did someone mention Black Friday?
Yes, it’s Black Friday on November 29th and we’re having a flash sale on Glow-worm MiGo (combi) and Climapro₂ controls. For a short time only, you can buy MiGo controls for £99.99 each or a Climapro₂ for £69.99 each (+VAT) and you can buy up to five of each control. That price includes free delivery and you should receive your controls in two to four working days. Why not take advantage of this fantastic offer on our most popular Glow-worm heating controls? All you need to do is call 0345 602 0...
Domestic Hot Water
Welcome to your lovely hot shower! At Glow-worm we believe there is nothing worse than the shock of a cold shower – not the best way to start your day! Glow-worm boilers deliver regular and reliable hot water whenever you need it. So you can start your day with a lovely hot shower and you can rely on Glow-worm to keep on delivering that hot water for as long as you want. Watch our new Advert and #LoveYourShower If you’re facing a cold shower why not contact one of our Glow-worm Club Energy inst...
About Glow-worm
Having produced reliable heating and energy products for over 80 years, Glow-worm are the pioneers of heating solutions in the UK. Read on to find out more on all of our ground-breaking products and services. History Glow-worm is a foundation of the UK energy industry, having originally begun producing boilers back in 1934 at the Derwent Foundry in Derbyshire. For the past 80 years, our entire drive has been focussed towards offering you, our customers, reliable and highly efficient products. I...
Glow-worm shoots and scores!
Published 16-12-2019 Glow-worm is excited to announce the introduction of Installer United magazine. We’re proud to have produced a go-to guide on everything happening in the industry for Glow-worm that we’ll send directly to your door if you’re a member of Club Energy. Our very first issue gives insights into the evolution of Glow-worm and how we’ve been investing in the brand to make it what it is today. You’ll also hear from us on why we decided to call our new magazine Installer United. Not...
Don't just take our word for it...
See what our customers have got to say.
More than just a rating, Trustpilot stars signify that a company has nothing to hide, loves its customers and shares our mission to create ever-improving experiences for everyone Peter Holten Mühlmann, Founder and CEO of TrustPilot Our customers have rated their experience with Glow-worm on Trustpilot and we are pleased to announce we have been rated as excellent – 5 stars! Trustpilot is a well-known and highly respected review panel, where people visit to view product and brand related recomme...
Products covered: Energy 12r, Energy 12s, Energy 15r, Energy 15s, Energy 18r, Energy 18s, Energy 25c, Energy 25r, Energy 25s, Energy 30c, Energy 30r, Energy 30s, Energy 35 Store, Energy 35c, Energy2 LPG To receive the benefit of the boiler guarantee extension to 10 years the following terms and conditions must be followed or any clam against the guarantee will be rejected. These terms and conditions are in addition to the Glow-worm standard terms and conditions as found on the website: www.glow...
Boiler Plus for installers
Boiler Plus – What is it? Boiler Plus is new legislation which is being implemented on 6th April 2018. Boiler Plus aims to improve and increase the energy efficiency of heating systems for homes in the UK. Find out more here How can my business comply with Boiler Plus? Using Glow-worm controls or accessories, you can easily, effortlessly and efficiently meet the requirements for Boiler Plus. Glow-worm provides a range of solutions to comply with Boiler Plus.Find out your options here How will B...
Fault Finding Codes
Fault finding codes for the Ultracom₂ 35 store
Fault finding codes for the Ultracom₂ 35 store Codes Description F00 Flow heating temperature sensor fault F01 Return heating temperature sensor fault F02 Hot water temperature sensor fault F03 Storage tank temperature sensor fault F10 Flow heating temperature sensor fault F11 Return heating temperature sensor fault F12 Hot water temperature sensor fault F13 Storage tank temperature sensor fault F20 Overheating fault F22 Low water pressure F23 Water circulation fault F24 Water circulation fault...
Win a Glow-worm boiler
Win an Easicom boiler! There’s a Glow-worm Easicom boiler up for grabs with Installer United! To celebrate our first issue, we’re giving away a brand-new Glow-worm Easicom boiler. Redesigned with ease of installation, efficiency and reliability in mind, the Easicom has become an firm favourite with customers and installers alike. Enter now to be in with a chance of winning. Don’t forget to include the code which you can find at the back of the magazine. Competition runs from 1 December 2019 to ...
Get Ready For ErP With Ease With Glow-worm
Your guide to the new regulations and how they affect you
First, let’s take a brief look at the changes The European Union agreed on a package of energy and climate protection measures known as the Energy-related Products (ErP) Regulation and the Energy Labelling Directive (ELD). As a result of this agreement the EU Commission has set ambitious new targets for energy and climate protection. The targets are to achieve: 20% increase in the use of renewable energies by 2020 20% cut in greenhouse gas emissions by 2020 20% cut in energy consumption by 2020...
Boiler Plus FAQs
Q. What if I don’t comply with Boiler Plus? A. You could be prosecuted by Building Control if you as an installer fail to comply with Boiler plus. Q. What if homeowners don’t want “complicated” controls? A. Boiler Plus compliant controls don’t have to be expensive and complex, a simple room thermostat or outdoor sensor can be an easy and effective solution. If a homeowner knowingly allows non-compliant work, they also face prosecution and possibly a fine of up to £5000. Q. Will there be a requi...
Offers don’t come much bigger than our incredible Energy bundle. Not only does it include our ultra-reliable and efficient Energy Combi boiler, but we’ve also squeezed in some amazing extras worth over £300. We’re going to need a bigger box. Find out more Although much of the country remains on lockdown due to the coronavirus (COVID-19) pandemic, many professionals in the plumbing and heating industry are still required to carry out front line work to ensure homes, hospitals and businesses acro...
Glow-worm heads to PHEX Manchester
Published 27-09-2019 Glow- worm, a proudly British brand, will be at the Plumbing and Heating Exhibition (PHEX) at Old Trafford Stadium in Manchester on the 16th-17th of October, showcasing their highly efficient boiler range. PHEX is a free event and is open from 10am on both days. With plenty to see and do across both days, including free stadium tours, it’s an event not to be missed. PHEX Manchester provides you with the perfect opportunity to get your questions answered by our specialist Gl...
Got An Issue? Get In Touch
Sometimes things don’t always go how we planned. Please let us know how we can help to make it better. Drop us a line and we’ll aim to get back to you within 48 hours.
Please allow us to help you by getting in touch with us via either phone or simply fill in the form below. Phone Number Please call 01773 828 100 Our phone lines are only active Monday to Friday 7:30am - 7:00pm Saturday 8:00am - 3:00pm Sunday 8:00am - 12:00pm Contact Form
We’re so confident in the life-prolonging performance of our new Power System Filter that we’re offering a 10-year guarantee on every Energy boiler you install it on. The Power Filter’s high-quality brass construction delivers the reliability homeowners crave, while compact design gives you more siting options. It’s a great way to keep our Energy boilers glowing. Our new filter is made by Glow-worm and has been designed with the installer in mind.
Why choose Glow-worm’s Power System Filter?...
The WEEE directive places an obligation on manufacturers, distributors and retailers to take-back electronics products at the end of their useful life. A sister Directive, ROHS (Restriction of Hazardous Substances), complements the WEEE Directive by banning the presence of specific hazardous substances in the products at the design phase. Instructions for Disposal of WEEE The symbol shown below is on the product or on its packaging which indicates that this product must not be disposed of with ...
The one and only Mystery Trip is back, giving you the chance to win two tickets on an all-expense paid trip of a lifetime. We can’t tell you where it is yet. But what we can tell you is that it will be one of these ten incredible destinations. We understand it’s been difficult over the last few months and most of you are only just starting to get back to normal. To help support you and make sure everyone has an equal chance to get on the 2021 Mystery Trip we’ve now extended the qualification pe...
How to comply with Boiler Plus
MiGo personal heating assistant MiGo has been exclusively engineered to work with Glow-worm boilers. Consisting of a smart thermostat and an app, it allows the user to control both heating and hot water from a smartphone at any time, from any location. It covers the smart control element of Boiler Plus and it also makes location calculations for weather compensation. Climapro2 RF control Climapro2 is our most innovative wireless programmable room thermostat. It allows users to easily program th...